I need to change my address. What do I do?

In most instances we are unable to change your shipping address after 30
minutes. If you are within the 30-minute time-frame, you can modify or cancel
your order online using “My Account”.

If your order is Pending, on Back-order, or an Advanced Title, the address
still cannot be changed. The order would need to be canceled and a new order
placed with the updated address.

For future orders, please note that you can edit, delete, or add shipping
addresses to your account simply by logging in to “My
Account”, and then click the "Manage Address" tab.

You can also contact Customer Service at (706) 668-4441 to make a change during
this 30-minute timeframe or send us an email to

Phone hours:

Monday-Friday from 10 AM to 5 PM EST

Saturday-Sunday, closed

I received an email that my item was ordered from the
distributor. What does that mean?

If you
received an email stating that your item was ordered from the distributor, this
means the item is either on Backorder or is a Pre-order/Advanced order item.

The email notifications are sent out every 2 weeks, as a reminder that you
still have an item or items on order. You are not charged until your order has

Backorder items are listed on as "On Order.
Usually ships in 2-4 weeks" or may have an "Earliest ship date".
These items must be obtained from the publisher or distributor so the
warehouses can fulfill orders placed.

*If the back-order is not able to be fulfilled by the publisher or distributor
in the 2-4 week time, the item(s) may be extended for another 2-4 week period
or canceled. You will receive an automated email when the status changes
(extending back-order, cancelation, or shipping the item).

Pre-order/Advanced order items are shipped when they are released by the

*Please note: Due to shipping delays, we are unable to estimate an arrival date
for back-orders.

My order says delivered but I cannot find it.

If your
order tracking shows delivered but you cannot locate it, please contact
customer service.

A one-time courtesy replacement can be issued if the item is still available or
a The Starless Bookstore gift card will be given if we are currently out of

*Please note, we are not able to refund orders or items marked as delivered by
the postal service. We apologize for any inconvenience.

You can email or call us for a resolution.

You are also welcome to call us at (706) 668-4441 and we will be glad to assist

My Order Arrived Damaged. What can I do?

We are
sorry that your item arrived damaged!

We want you to have the best experience possible, so if your item arrives
damaged, please email, or call customer service to return or request a
replacement** or a partial refund.*

If your item is no longer available to replace, a refund to your original
payment method will be issued upon receipt of the return to our warehouse.

If you wish to keep the item, a partial refund may be issued.

*A partial refund may be issued if the item is no longer available to replace
and you wish to keep the item that was received. Photos of the damage will be
required before a refund can be issued.

**Replacements are subject to item availability and approval.

You are welcome to call us at (706) 668-4441 and we will be glad to assist you.

Be sure to have your order ID to ensure a faster resolution to your request.

Phone hours:

Monday-Friday from 10 AM to 5 PM EST

Saturday-Sunday, closed